FAQs

Our standard turnaround time is four to six weeks from the order placement date. Turn around times can also vary depending on the product. Contact your account manager if you have further questions about a specific team store or bulk order.

Due to the exclusive customization of our apparel, there are no returns. Each product is made to order, meaning it’s placed into production after the close of a team store or bulk order. If you have questions, comments, or concerns about your gear, please call or email us.

If you placed an order through one of our online team stores, you will receive an order confirmation email and a tracking email once the order has been shipped. If you’re picking up your order, you will receive an email once the gear arrives at our office. Contact us via phone or email with further questions about a specific order.

If you placed a bulk order, you will receive an email once your order has been shipped. If you’re picking the order up from our office, we’ll email you when it arrives.

We ship domestically anywhere in the U.S. via UPS, FedEx, and USPS. Shipping costs are determined by the total weight and size of each product.

After filling out a quote form on our website and sending us your logos, our design team will get to work on creating mock-ups for your organization. We don’t charge a set-up fee but we do charge for each design revision you make after the first three rounds of mock-ups. Our standard turn-around time for designs is 1 to 3 days.

To make the process easier and quicker, we suggest providing high-quality logo files and as many specific details pertaining to designs as possible. We accept clean jpeg, png, ai, pdf, and eps logo files. All mock-ups are made by our talented design team that is dedicated to creating unique looks for you and your organization so we want to respect their time and work. We thank you for your help and cooperation in advance!

No logo? No problem. Our design team can create one for you! Contact us at info@novusclothingcompany.com to get a quote.

Check out our 2024 Size Charts under the “Customer Service” tab at the top of the page. We work hard to ensure that all of our products are accessible and as up-to-date as possible when it comes to sizing.