NOVUS Career Opportunities
Join Our Team!
At NOVUS, we're more than just an athletic brand—we're a purpose-driven company on a mission to support athletes who strive for excellence. We design premium team uniforms, sportswear, and corporate apparel for those who push their limits and embrace every challenge. Now, we're expanding our team and looking for a passionate Customer Success Representative to join us at our headquarters in Latham, NY. If you're excited about building relationships, solving problems, and growing with a dynamic brand that's making waves in the sports world, this is your chance to be part of something bigger. Step into a role where your skills and dedication will shine, and help us elevate the NOVUS experience for our customers.
Customer Success Representative
Position: Customer Success Representative (CSR)
Location: Albany, New York
Status: Full-Time, Salary
Company Vision:
To be the premier brand for purpose-driven athletes.
Your Team:
Join our team of dedicated Customer Success Representatives and collaborate closely with our Account Managers to ensure an exceptional experience for all NOVUS customers. At NOVUS, we believe in fostering growth and development—this role is an opportunity to grow within a dynamic company that values initiative, creativity, and leadership.
Primary Areas of Responsibility
As a CSR, you will play a crucial role in delivering the best brand experience possible for our customers. You will assist at the front desk, handling customer service requests via phone, email, or in-person at HQ, making a lasting first impression on everyone we work with. Your weekly responsibilities will include:
1. Customer Service
Answer phone inquiries regarding new questions and relay information to appropriate NOVUS channels (sales, operations, etc.).
Correspond with customers via email, follow up on inquiries, resolve service requests/issues, and schedule order pickups.
Problem-solve effectively and make sound decisions under pressure.
Follow up with customers to ensure satisfaction with products.
Relay all order issues to the Operations Manager promptly.
2. Account Management Support
Provide direct support to the Outside and Inside Sales Teams.
Build Team Stores to assist account managers and sales representatives.
Sort Team Stores and place Purchase Orders (POs).
Print and file invoices for retail, online stores, and bulk orders.
3. Marketing
Support growth initiatives through event coordination, content creation, and collaboration with the marketing team.
Assist the Senior Marketing Manager with website projects to enhance user experience.
Help the sales prospecting side of the marketing team by identifying target markets and engaging current and prospective followers on social media platforms via community management.
Create store graphics and other promotional materials for team or corporate stores.
Opportunities for Growth
At NOVUS, we don’t just offer a job; we offer a path to advancement. This role provides the chance to develop leadership skills, learn about sales, marketing, and operations, and grow within a rapidly expanding company. We’re looking for someone eager to take on more responsibility over time and contribute to the long-term success of NOVUS.
Candidate Profile
You embody the NOVUS lifestyle. You are proactive, detail-oriented, and committed to growing both personally and professionally. Whether it’s improving customer experience, helping with account management, or supporting marketing initiatives, you are a team player who sees every challenge as an opportunity to grow. You are:
Committed to meeting deadlines and delivering on promises.
Familiar with the world of athletics; an athletic background and love of sports is a plus.
Detail-oriented with strong organizational skills.
Relationship-focused with a warm, engaging demeanor.
Confident in saying no when necessary and finding solutions.
Excited to be part of a growing organization with room to advance.
Mission-driven and ready to contribute to a larger purpose.
Collaborative, positive, and driven to achieve excellence.
Necessary Skills for Success:
Proficiency in Google Drive, Microsoft Excel, and QuickBooks.
Ability to utilize CRM software, SquareSpace, Printavo, and Monday.com.
Excellent communication skills and the ability to build trusting relationships.
Your Schedule:
Monday to Friday (full-time), approximately 40 hours per week.
How to Apply:
Join us at NOVUS and grow your career while helping us deliver exceptional service to purpose-driven athletes! Email your resume to careers@novusclothingcompany.com to apply.